STATUTE  

GENERAL INFORMATION

1. In the Regulations, the phrase "Laboratory" used refers to the activity carried out by TATRA LAB sp. Z oo with its registered office in Krakow, entered into the Register of Entrepreneurs by the District Court for Kraków-Śródmieście, XI Commercial Division of the National Court Register under the number KRS 0000562654, share capital PLN 5,000.00, NIP 6793112581, REGON 361752690, available at the domain www.heiligmann-laboratories.com.

2. The Regulations define the rules for the operation of the laboratory, the submission and implementation of orders, payment of the sale price and the rights of customers to cancel, amend and withdraw from placed orders, as well as submitting complaints. 

3. Orders can be placed twenty four (24) hours a day. To use the laboratory and to place an order, it is necessary to have (i) a computer or other device that allows the use of any web browser and has such a browser, (ii) Internet access and (iii) an active email account.

4. The regulations have been divided into internal editorial units. Regardless of the division used, the Regulations constitute a comprehensive whole, and none of its parts should be interpreted in isolation from the others. 

5. Illegal content may not be transmitted via the laboratory. 

6. Creating an account and using the functionality of the laboratory (viewing the content), except for placing orders, are free of charge.  

CONTACT WITH THE LABORATORY

1. You can contact the laboratory in the following way:

   1. via the contact form available at www.heiligmann-laboratories.com;

   2. in the form of an e-mail by sending a message to the following address: laborator@heiligmann-laboratories.com ;

   3. by phone, from Monday to Friday (excluding public holidays) from 9:00 a.m. to 5:00 p.m., by calling +48 602 131 300 (charged according to the operator's tariff).  

PLACING ORDERS

1. Orders can be placed without the need to create a permanent account or any registration. To place an order, however, it is necessary to provide the information specified in the Regulations, which is described in detail in point 9.5. Of the Regulations. 

2. To place an order in the laboratory, it is necessary to:  

Adding items to the cart 

9.1. The order is made by selecting a given product that you want to buy, by clicking on the "Buy now" button next to the photo of the product, with the simultaneous determination of their quantity. All prices are gross amounts, i.e. including VAT. In the laboratory, it is possible to make purchases in two currencies:

a. for persons purchasing from the territory of Poland: in Polish zloty (PLN);

b. for people making purchases from outside Poland: in euro (EUR). 

The price is always determined in the Polish zloty (PLN) and currency conversion. These amounts do not include delivery costs, which are given separately when selecting the delivery method and in the summary.

9.2. The information contained in the laboratory does not constitute an offer within the meaning of Art. 66 of the Civil Code, but are an invitation to submit offers within the meaning of Art. 71 of the Civil Code. The ordering party is notified of the acceptance of the order by sending an e-mail to the address provided in the order form or during the registration process. If the product is unavailable or the execution of the order is impossible for another reason, the ordering party will be notified immediately of the impossibility of executing the order.

Choosing a delivery method 

9.3. The delivery method is selected in the "Cart" tab. the laboratory allows you to choose between several delivery methods, and the current list of these methods is always available before placing an order. Certain shipping methods may incur additional costs. The amount resulting from the selected form of shipment will increase the value of the order. the laboratory indicates in the "Cart" tab the total amount of the order, ie the amount including the cost of delivery.  

Choosing a payment method 

9.4. The payment method is selected in the "Cart" tab. the laboratory allows you to choose between several payment methods, and the current list of these methods is always available before placing an order. Some of the methods may involve additional costs (e.g. payment operators' fees). The amount resulting from the selected form of payment will increase the value of the order. the laboratory indicates in the "Cart" tab the total amount of the order, ie the amount including the cost related to a specific form of payment.

Provide shipping information 

9.5. Providing shipping data is required only for users who do not have an account in the laboratory. In the absence of the said account, the execution of the order is possible only after providing data including:

1. name; 

2. name; 

3. e-mail adress; 

4. mailing address, including city and postal code; 

5. Phone number. 

The data given in the laboratory must be true. The order will be sent to the address indicated in the "Shipping data" section, and the confirmation of the offer and confirmation of its implementation will be sent to the e-mail address provided. If the laboratory confirms that the given data is true, the laboratory reserves the right to refuse the order. 

9.6. Before accepting the order, it is necessary to confirm that you have read the Regulations. Issues related to the transfer of personal data are regulated by the Privacy Policy, which can be found in the "Privacy Policy" tab. 

9.7. The last stage of placing an order is clicking "Buy and pay", ie entering the completed form into electronic means of communication in such a way that the laboratory can read it.  

Confirm the purchase

9.8. After clicking "Order with obligation to pay", the laboratory will immediately:

1. when selecting payment by automatic transfer: redirects to an external website of the payment operator. Then, after receiving the payment, the laboratory will confirm the acceptance of the offer by e-mail; or 

2. with the meaning of payment by bank transfer: by e-mail it will send the data necessary to make a manual transfer. Then, after receiving the payment, the laboratory will confirm the acceptance of the offer by e-mail, or 

3. with the meaning of cash on delivery: the laboratory will confirm the acceptance of the offer by e-mail. 

9.9. Making purchases in the laboratory is tantamount to agreeing to send the confirmation of the conclusion of the contract via e-mail and the Regulations in the form of a PDF file, which fills in the form of consolidation of the contract and the Regulations. The confirmation will be attached to the e-mail confirming the acceptance of the order for execution. Along with the confirmation, the laboratory attaches a withdrawal form.

Conclusion of the contract

9.10. The contract with the laboratory is concluded when the ordering party receives an e-mail from the laboratory confirming the conclusion of the contract in the form of a PDF file. 

9.11. Until the conclusion of the contract is confirmed, all payments made by the ordering party constitute a prepayment for the contract.  

ORDER FULFILLMENT

1. Orders in the laboratory are carried out on working days, from 9:00 am to 5:00 pm. The Order is processed within no more than 2 days from the date of order confirmation (offer acceptance), after the payment from the ordering party is credited, unless payment on delivery has been selected. Then the execution takes place without this posting. 

2. Fulfillment of the order means preparation for shipment and shipment. The time necessary for the carrier to complete the delivery should be added to this time. 

3. If it is impossible to execute the order within the period originally specified by the laboratory, the ordering party will be immediately informed about it, specifying the reasons for the delay and an indication of the proposed new order completion date, but not longer than thirty (30) days from the date of order confirmation (offer acceptance). In the event of a delay, the ordering party may cancel the order. In this case, the rules for reimbursement are the same as for withdrawal from the contract. 

4. Orders are processed from the moment the contract is concluded. The implementation is possible on the territory of the European Union. 

5. the laboratory does not conduct wholesale through the forms. the laboratory is entitled to introduce the maximum number of items of a given product or category of products covered by one order. In order to place wholesale orders, direct contact in the form of an e-mail is necessary.  

MODIFICATION OF ORDERS

1. Orders may be modified at any time, from the time of its submission to the time of shipment by the laboratory. 

2. The order can be modified by contacting the laboratory - by phone or e-mail. Contact details are available in the "Contact" tab.

3. Modification of the order may apply to all its elements, including the number of items ordered, resigning from some of them. In this case, the rules for reimbursement are the same as for withdrawal from the contract.

ACCOUNT

1. the laboratory allows you to create an account. Its creation is possible both when placing an order and in a special form. One person can only have one account in the laboratory. 

2. In order to create an account, complete the form provided by the laboratory, specifying:

   1. name; 

   2. name; 

   3. e-mail adress; 

   4. mailing address, including city and postal code;

   5. Phone number, 

and access password. Creating an account takes place with the acceptance of the Regulations and the Privacy Policy. The creation of an account may also take place by logging in via other platforms (e.g. Google, Facebook), which involves the transfer of identical data to the laboratory by these platforms, as for filling in the form. 

1. After sending the completed form, the laboratory sends, by e-mail to the e-mail address provided in the form, confirmation of registration and account creation. At this moment, an agreement for the provision of the account maintenance service by electronic means is concluded. 

2. Logging in to the account takes place on the basis of the e-mail address and password provided during the registration process. 

3. the laboratory may at any time delete or block the account due to violations or suspected violations of the Regulations, provisions of generally applicable law, good manners and principles of social coexistence.

4. In order to delete an account, the laboratory should be informed of the will to delete it in writing or via e-mail, in accordance with the data provided in the Regulations.  

THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The ordering party who is a consumer and to whom the regulations apply, as for the consumer (the so-called consumer entrepreneur) may, within fourteen (14) days from the date of receipt of the order, withdraw from the contract. Such withdrawal may take place without giving a reason and without incurring costs, except for the costs of delivering the goods in the event that the ordering party has chosen a method of delivery other than the cheapest standard delivery method offered by the laboratory. In the situation described in the preceding sentence, the laboratory is not obliged to reimburse the additional costs incurred by the ordering party (over the amount of the cheapest standard delivery method offered by the laboratory). This also applies to the costs of returning the product to the laboratory, which the orderer bears himself and in full. 

2. The right of withdrawal does not apply in the event that the package was opened by the buyer. The products available in the laboratory are delivered in a sealed package, and after its opening, the product cannot be reused for hygiene reasons (Article 38 (5) of the Act on consumer rights). 

3. In the event of an order being processed separately, in batches or in parts, the withdrawal from the contract may take place within fourteen (14) days from the date of receipt of the last item, batch or part. 

4. To meet the 14-day deadline, it is enough to send the statement before its expiry. If the deadline is met, the contract is considered null and void. 

5. In order to withdraw from the contract, a statement of withdrawal from the contract must be submitted, in writing or by e-mail, along with sending the proof of purchase, its copy or at least giving the order number. The order should be returned by sending it complete, intact, with no signs of use and with tags (if original), together with the original packaging. The order should be returned to the following address:  

laboratory@heiligmann-laboratories.com

with a note "return"

Withdrawal from the contract can be made using the form that is sent together with the confirmation of the contract (point 9.10. Regulations). 

1. Immediately after receiving the declaration of withdrawal from the contract, the laboratory will send a confirmation of its receipt, the confirmation of which will be sent in writing or by e-mail (to the address provided when placing the order), depending on the ordering party's indication (see:  Annex No. 1 ).

2. the laboratory shall immediately, but not later than within fourteen (14) days from the date of receipt of the returned product, return all payments, including the cost of delivering the goods to the ordering party, subject to point 24 of the Regulations (reimbursement up to the cheapest delivery method available in the laboratory). the laboratory will refund the payment using the same method of payment that was used when placing the order, unless the ordering party expressly agreed to a different method of return. Earlier return is not possible due to the need to verify the packaging and the possibility of reusing the product. If the verification activities show that the packaging is open, the laboratory will return the previously sent order and charge the ordering party with the costs of the return.  

COMPLAINTS 

1. If it is found that the received order (a) is inconsistent with the order placed, (b) is defective or (c) is damaged as a result of improper transport, the ordering party has the right to file a complaint. Complaints may also be submitted in relation to services provided electronically. 

2. Complaints should be submitted in writing, indicating the scope of the complaint, while:

   1. for a complaint regarding orders: sending back (by registered mail, not cash on delivery) the defective order together with the proof of purchase;

   2. for a complaint regarding services provided by electronic means: providing the login (e-mail address related to the account) or the e-mail address for subscribing to the newsletter;

to the address:  

laboratory@heiligmann-laboratories.com

with the annotation "complaint"

1. Complaints are considered within fourteen (14) days from the date of their receipt. 

2. Unless the ordering party takes advantage of the rights resulting from the warranty, if the complaint regarding the order is accepted, the laboratory will replace the order or part of it with a new one and send it back at its own expense, unless it is possible to repair the goods and the ordering party requests such repair. In the event that the replacement or repair is not possible, the laboratory will refund the full amount due for the purchased order, including the cost of shipping the complaint, within fourteen (14) days from the date of positive consideration of the complaint. At the express request, the ordering party may stop the advertised order and demand a reduction of the sale price, depending on the type and scope of the damage to the order. 

3. If the complaint is rejected, the laboratory will return the previously sent order and charge the ordering party with the costs of the return shipment.  

WARRANTIES 

1. the laboratory is obliged to deliver the product without physical and legal defects. the laboratory is responsible to the ordering party who is a consumer if the delivered product has a physical or legal defect (warranty). The scope and rights of the warranty are governed by the provisions of generally applicable law. the laboratory, in accordance with these regulations, informs that if the product has a defect, the ordering party who is a consumer may:

   1. submit a declaration of price reduction or withdrawal from the contract, unless the laboratory immediately and without undue inconvenience replaces the defective product with a product free from defects or removes the defect. This limitation does not apply if the product has already been replaced or repaired or the laboratory has not fulfilled the obligation to replace the product with a product free from defects or to remove the defects. 

   2. demand replacement of the defective product with one free from defects or removal of the defect. the laboratory is obliged to replace the defective product with a product free from defects or to remove the defect within a reasonable time without undue inconvenience to the contracting authority. the laboratory may refuse to satisfy the ordering party's request if bringing the subject of the contract to compliance is impossible or would require excessive costs compared to the second possible method of bringing it into compliance. 

2. In the case of awarding entities who are entrepreneurs, the warranty is excluded to the fullest extent possible.  

ELECTRONIC SERVICES

1. the laboratory provides the following services:

   1. account management. It is a service that allows you to place orders faster and track their history. The contract for this service is concluded with the confirmation of registration. 

   2. newsletter. It is a service that allows the laboratory to send e-mail messages containing information about new products or services offered by the laboratory. The contract for this service is concluded together with the subscription confirmation. 

   3. contact form. It is a service that allows messages to be sent via the laboratory website to the laboratory operator. The contract for this service is concluded when the form is entered into the means of distance communication (clicking "Send"). 

Each person using the services provided electronically may terminate the contract for the provision of these services at any time, without giving any reason, subject to the rights acquired by the other party before the termination.

EXTRAJUDICIAL DISPUTE RESOLUTION METHODS 

1. The ordering party who is a consumer may use extrajudicial means of dealing with complaints and redress. The rules of access to these procedures are available at the offices or on the websites of entities authorized to out-of-court dispute resolution. They may be, in particular, consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection (https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php). Additionally, the laboratory informs that at the address http://ec.europa.eu/consumers/odr/ there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR).

CHANGE OF THE REGULATIONS 

1. The Laboratory may amend and update the Regulations. Information about changes is posted directly on the laboratory's website. In the case of people who have an account in the laboratory, information about changes is sent to an e-mail. The amendment to the Regulations becomes effective on the date indicated by the laboratory, which may not be less than seven (7) days from the date of making available. The amended one is binding for people who have an account, unless they terminate the contract (i.e. they do not delete the account in accordance with the procedure provided for in the Regulations) for the provision of services before the date of entry into force of the amended Regulations.